The sign-in name that you are using, *** Email address is removed for privacy ***, does not match the primary name that was used to create the support request. To try another way to view this case online, visit thehttp://support.microsoft.com/cs website and provide the information that is requested there.

I get this message.

My account for some reason was cancelled due to unknown reasons and I am in need of the account.

Help would be great because for some reason I can't seem to access the ticket. and I was never provided a serial number to my email.

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