HELP PLEASE    THE ANSWER FROM KENT P WAS NOT HELPFUL BECAUSE WE ALREADY DID SEVERAL TIMES WHAT HE SUGGESTED.   MY WIFE'S E-MAIL WAS BLOCKED BY MICROSOFT BECAUSE SOMEONE HACKED INTO IT.     WE ALREADY HAVE DONE SEVERAL TIMES THE RECOVERY PROCESS WITHOUT SUCCESS   WE HAVE GIVEN AS MUCH INFO AS POSSIBLE.  THE ACCOUNT WAS OPENED SEVERAL YEARS AGO IN MY WIFE'S NATIVE COUNTRY OF COLOMBIA.   

HOW IS SHE SUPPOSED TO REMEMBER NAMES OF EVERYTHING THAT MICROSOFT REQUESTS SUCH AS FOLDERS...???

HELP US PLEASE