I have tried the verification process to reset my password but I have not been able to verify it.   I have had this account over 20 years and this is frustrating when you can not get help. I have tried and tried to verify it using the verification and it SIMPLY DOES NOT WORK. There has to be a better way.  I have called Microsoft twice and they can only update my initial case #. I think is ridiculous to continue to go through this process with no actual resolution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!