My brother's account was being hacked by his ex girlfriend. The girl changed his password and put her number and email address as the alternative. So if we wants to reset password, Hotmail will have to send a code to her which she doesn't want to give us. However, we tried using another method which is couldn't access to these ways (call or text her number) but Hotmail replied to say that the answers was insufficient but we couldn't help as we really couldn't reply to those question as we doesn't even send any email out. Any ways to retrieve back other than sending code to her number?