i have tried already several times to download my video file from my go pro camera. i was able to load one file but the other longer one does not load at all. it is 19:53 long it says that movie maker cannot support the file. but i cannot understand why not if it already loaded one of my other ones. i have also tried looking up help once the error message popped up and this is what came up:
A photo or video that you add in Movie Maker might appear with an error icon. This indicates that the photo or video can't currently be used in Movie Maker.
Here are some things to try to fix the issue:
Make sure the video and audio codec that is required to play the video is installed on your computer. For information about determining which codecs are used by a video file, and how to find and install missing codecs, see Codecs: frequently asked questions on the Windows website.
If a codec is missing, you might want to try to play the video file in Windows Media Player. For some types of video files, Windows Media Player can automatically download and install missing codecs. If the missing codec can be installed, you can then try to add the video file again in Movie Maker. For more information about the types of multimedia files that Windows Media Player supports, as well as additional information about finding codecs, see the article Information about the multimedia file types that Windows Media Player supports on the Microsoft website.
i have tried all of the suggested ways to fix the problem from what i found howeever i would appreciate help from anyone that has any other ideas. thank you
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