Hi,

I've been trying to get into my hotmail account for the last two weeks and I gave them all of the right information to prove that it is my account and I still can't get in. I've tried filling out the forms the best I can and have submitted them over and over again and I just get an email back saying " Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. " and it tells me to submit a new form. I've done that, I've tried resetting my password, I've tried the security questions and answered them correctly and it said it was incorrect. Why is it not working? I've had this account since 2001, what's going on?