I can’t receive email from nortaon / symantec for password reset

I used Norton and Symantec's live secuity and they say they sent the password

reset but I don't get anything from them to Outlook What would you suggest

I try next? I already reviewed Outlook filters options and safe vs. blocked senders

and put the different symantec and norton domans into safe senders and reviewd

blocked to be sure it wasn't in there. That didn't help. I still can't get

password reset emails

Question about Outlook Express