I then followed the link for the password reset, and tried to fill the on-line form: I received an automatic answer that I did not provide enough information.
I did not save a phone number, so I cannot have single use code texted.
I then tried with having a password recovery link sent to me to my secondary email accounts: this link never arrived.
I tried this last option (password recovery link via email) one more time, one week after... same thing, never arrived.
In essence, without the password recovery link, I am stuck.
Of course:
- I checked the spam in my secondary email (gmail), and no email from microsoft
- I checked if my account functions, and it does!
The issue might be that I had 2 password recovery emails - one was my former work email (not working any more) and one was gmail (fully working).
I contacted the live help (call center) but they don't provide voice support.
What can I do?
Any way I can get a password recovery link sent to my gmail account?
PLEASE HELP - it is 2 weeks I am trying to access this account!
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