So, I have quite the story and quite the problem. Microsoft account support is unable to help so you guys are my last hope!

About 6 years ago I created a Microsoft account in order to use Xbox Live. This account was created with a Hotmail address, so for the rest of the post, I will call this account the Hotmail account.

About 4 months ago, I purchased a windows computer, and since I no longer use the Hotmail address as my primary email I created a new Microsoft account with my current Gmail address. I will call this account the Gmail account.

Long story short, I wanted to transfer my Gamertag and Xbox live account from the Hotmail to the Gmail account. However, in trying to do this, the system told me that it was unable to change the email address associated with the Hotmail account because the Gmail address was already associated with a Microsoft account. In an attempt to work around this, I deleted my Gmail account (not my email account but the Microsoft account associated with the Gmail address... I hope you get the picture). I thought that this would alleviate the error message and allow me to easily change the email address associated with the Hotmail account. I thought wrong.

Now, seeing as I deleted the Gmail account, it makes sense that when I go to login.live.com and attempt to log in to the Gmail account, it tells me that there is no Microsoft account associated with that Gmail address. But when I log in with my Hotmail account and attempt to change the alias to my current Gmail address, the system is telling me that it is unable to do so because there is already a Microsoft account associated with that Gmail address... (insert frustration here). Moreover, if I try to create a NEW Microsoft account using the Gmail address, it also tells me that this is impossible because there is a Microsoft account associated with said Gmail address.

It seems I am stuck in some sort of horrible account limbo where there IS, and at the same time, there IS NOT a Microsoft account associated with my Gmail address. To give you a timeframe to reference, I deleted this account about three days ago, so somewhere around April 10th or April 11th of 2014.

If anyone out there has any advice or knowledge on how I can fix this problem, I would be very grateful. Please tell me I'm not the first one to do this! Thank you for your time!