I'm having to use a friends id because I can't get help!  I posted:

http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/im-having-problem-verifying-my-account/a5e6e5c4-0e2f-47b9-9b56-78961f1eb4cd

I followed the provided answer and proceeded to:

http://windows.microsoft.com/en-US/windows-live/id-support

Here is the automated email support sent me:

SRX121774698ID - Your Request for Microsoft Support

We are writing to let you know that we have received your request for support and will reply within 24 hours.

If you don't see a message from us within 24 hours, check to see if email from @css.one.microsoft.com is in your junk mail folder.  You can check the status of your request on the Microsoft Support site.

<link>

Thank you,
The Microsoft Support team

Next I received this email:

SRX12117746968ID - Service Request Update 1217746968

We have responded to your support request.  Go to the Microsoft Support site to view our response and follow up on your request.
<link>
<link>

Thank you,
The Microsoft Support Team

Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail.  Please do not reply to this message.

I followed the link.  The "responded to your support request"  was just asking me a couple of questions.  Something like did I change anything recently.  I can't login to see the actual questions.  However, I posted a response to the proposed questions.

The next email I received was:

Microsoft would like your feedback

Dear Microsoft Customer,

Thank you for using our services.  We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team...

I'm not going to type all that in.  It was a request for me to take a survey!  There idea of support was to ask me two (2) questions!  They provided NO answer/solution!  I took the survey.  Microsoft's wonderful support aside;

I can no longer log into my account.  Why?  hotmail/outlook.com is now requiring a cell phone/alternative email address for an account I have had since 1999.  I DO NOT have a cell phone.  I DO NOT want a digital leash (cell phone).  My hotmail email account is the only one I have.  It is the only one I've used.  It is crazy to create an account for the sole purpose of validating an existing account.  I don't want another password.  I don't want to occasionally log into an account just to keep it active so that it doesn't get disabled.

I am locked out of my account (and support) because I don't have a cell phone or alternative email address.