Hi, I recently reset our laptop to factory settings. Prior to the reset I used Windows Live mail and used the option to export messages and contacts, which I did to an external drive. The emails have all been saved as .eml within a known folder which I have access to.

After reinstalling Windows Live Mail, I had no problem importing our contacts, but for some reason I am having difficulty importing the emails?

Steps I have followed:

Top left dropdown, click Import Messages.

Choose option 'Windows Live Mail'

Next

Browse for the folder on my external drive

Choose known folder and press OK

Next

The following window opens:

No messages can be found in this folder or another application is running that has required the files open.

Please select another folder or close applications that may have files open.

I can't think what other application could be using the files...if there is one. The files are definitely in the destination folder I have directed it to.

Is there a fix for this, am I missing something?

Any help would be greatly appreciated.

Many Thanks,

Craig