Access to my regular Hotmail account is currently blocked. I believe this is because it was thought I have been using it to send spam emails. When I try to logon I get the message "It looks like someone else might be using your account".
I am then led to a questionnaire ( https://account.live.com ). I fill this in to the best of my ability and shortly after receive an email (to a different account) to say that Microsoft will respond within 24 hours. I do not received a response. I have repeated this cycle of form filling and waiting for a response for 24 hours, several times.
Then I did get a response:
"
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1213412166
Thank you,
The Microsoft Support Team
"
This link sends me back to the same cycle https://account.live.com as before. Please don't suggest I go back to the same link that I originally had a problem with, without giving me some additional info to go on. I'm fed up with going round in circles!
Surely someone out there knows how to sort this thing out instead of everyone wasting time messing around on
PS I have not been sending spam, but emails to charitable donors - all of whom have donated to my cause before. It seems that because many have changed their email addresses and thus got returned as undeliverable that your algorithm has decided I am a spammer.
How can I recover this account? Thank you
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