Hi,

I need help to unlock my account. I am getting this error message whenever I try to login to my Hotmail email address "it looks like someone else might be using your account."

I tried to reset the password but to no avail and also tried to recover my Hotmail account but since I do not use it often to send emails, I can't remember my previous sent items and contacts where I sent emails.

Can you please help me recover my email account? I also sent an email support request and here is my reference number: removed PII

Thanks,

Gary