I had an old email account linked to my new one so I could receive any emails that came through to it. I have not used this account for years and only occasionally checked it to keep it active.

I had received an email with regards to closing down linked account for security.

When I went to try and transfer all emails from my old account I could not remember the password or security questions.

I have tried completing the questionnaire but I cannot supply enough information as I cannot remember.

Surely if the two accounts were linked then it’s clear that I am not someone trying to hack into an email account.

How can I get access to the old account so I can transfer all the emails then shut down the account?