I'm trying to help a blind user of Windows7 to migrate from Live Mail to Outlook. He has just purchased Office365 and will be installing Windows Eyes to replace his current JAWS.

I don't personally use Live Mail or Outlook, so I'm afraid I don't know my way around either of them.

I read that the process should be...

1. In Live Mail, export the email folders to Microsoft Exchange

2. Define a profile in Outlook

3. Import the email folders

Is that right?

I'm stuck on the first step. When I try to export all the folders it starts then immediately stops. I've retried about 7 times, but get the same result every time.

Am I doing something wrong - what can I do to export the email folders?