I'm also having essentially this same problem. I do have a facebook account and am friends with a community of people sharing the same first and last name. On my Outlook.com email profile picture, it is one of those Facebook friends' pictures that shows and his facebook profile that adds his personal information into my Live account contact information. I've read through all of these posts in this forum but the agents trying to help just keep replying with exactly the same scripted responses and are not offering real solutions.  This is unacceptable.