My wife and I are both retired. Our personal hotmail address has been in use for over 22 years. Over one month ago we were locked out. I have repeatedly filled out forms and tried to be reinstated. Yesterday, I received a FINAL notice from the Microsoft Security Team. Apparently we have somehow breached the terms of our agreement (no details available) and will never be reinstated. When I asked for more information, my request bounced back: case closed, don’t ask! All the contact information, filed emails and history of that account has just evaporated for us. 

Surely there is some arbitration available for such cases? No one really cares? Appreciate any suggestions. And how will ou notify me if my account is suspended? I did create a new outlook.com address.........