I convert the account about 2 mths ago.. from *** Email address is removed for privacy *** to *** Email address is removed for privacy ***.

When was the account renamed?    - about 2  mth ago

1. Did the data loss occur right after renaming or was the data still there for a brief time?  - yes, right after

2. Did you have issues logging in before noticing data loss – did you have to reset his/her password?  - yes ,  have to reset password

3. Did you click on any link before the issue occurred? -  no

4. Did you try to close/deactivate the account before the issue occurred? -  I think so

5. Did you have issues logging in before or after renaming your account? - after renaming the account

6. When was the last time you logged into your account?-  april