One of our employees here has been getting the message telling her she needs to rebuild her database. The database was rebuilt, but after Outlook failed to open. I switched her back to the old identity (pre rebuild) and Outlook opens again.
The problem only appears after she opens her deleted items folder to find an email. Apparently her deleted items folder has over 30,000 emails.... She says whenever she tries to empty it it takes too long so she cancels it.
I want to start a brand new Identity for her but she doesn't want to lose all her other emails that have been organized into other folders. I thought about exporting the messages into a .olm but in my testing i found that when import it back into a new
identity it brings the deleted items folder with it.
Is there an easy way for me to get rid of her deleted items folder from her current identity? I dont want to do it from within Outlook because it would take too long, and its possible it could crash in the middle of it.
If the above is not possible, then I will have to create her a new Identity. Is there a way for me to export her other messages and reimport without bringing deleted items with it?
This is for my boss who is extremely busy so I have very little time to troubleshoot on her machine. Any help would anyone could give would be much appreciated.
Thanks!
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