i have been trying to get into my xbox live account but cant get past the verification codes screen, every time i ask for a code it does not send one to either my phone or email address. i have filed out the account recovery form and been on chat  and had two calls yet still my account is blocked. i have set up another microsoft email to access this forum as instructed by XBox

Currently i am barred from requesting another code (which i dont get) for 24 hours. My security has been verified by Xbox support yet i cannot get onto xbox live despite being a fully paid up member. Can anone assist?