I was using all the correct credentials and I even tried to reset the password on my Hotmail account but this also gave me an error message stating that the account was incorrect. This account was never really used as I said I only used it with my jewelry business so it has been a good two years. Online chat just gave me a link for re identifying my account and password reset. When I informed her that neither worked she got frazzled and terminated the chat. I tried to set up a new email via MSN.com to get the email name back and MSN told me that it was "reserved through hotmail or outlook" and I can not add it through outlook as I can not get the msn.com extension. I need help as I am applying for a job and the original password for this service expired so it sent a email link to my old msn.com address that I can not access and I can not ask it to send it to a different address or even my other msn.com address.

So anyone got any idea on what is going on here? Or has anyone else experienced the same problems with disused accounts disappearing?

By the way this Hotmail account ended in " @msn.com " I don't know if that helps at all but that's all the information I can provide. 

Thanks for reading, Hope to hear from the community soon!