Hi,

I have forgotten my MS account password. So I tried to reset it, but I couldn't. I have created another account to use my Window 8. (This is the account I created. I cannot access the original account..)

However, whenever I try to install or change something, Window 8 asks for the original account password. I guess the original account which I forgot the password, it the main account that allows any changes.

When I try to reset the password on the webpage, it says my original account is incorrect.

I have checked multiple times if the email address is the same as what is shown in my Window 8 account.

However, I can't reset password because it keeps saying that the email account is incorrect.

Could you help me with this issue?

Thank you very much.