I have somehow managed to get locked out of my windows live account as it says that someone else maybe be using my account. I am unable to complete the questionnaire to verify thats it's mine as most of the questions are relating to who I sent an email to and what the subject lines are. I have not sent an email from this account for years so do not have a clue what the subject lines may have been. I don't even care about the emails but I bought a windows phone last year and was told that in order to use it I had to have a windows account. Since I already had a windows account I used my ***********@hotmail.com which then had all my contacts backed up to it. Now my windows phone has broken and I am unable to get any of my contacts due to my windows account being locked.

The email address that they wish to send me a verification code to is no longer in use, it's so old that I dont even know the address and God knows what the mobile phone number they have on file for me is, it's probably one tat I had from my time living in the Netherlands but surely Windows could send me a verification code to my WINDOWS phone that I've had for the past year? Although I cant provide email subject lines I would be more than happy and able to provide many of my contact numbers that are saved on my account. Surely that's even safer? After emailing my problem to Microsoft and requesting support I got an email to say that I would have an answer in 24 hours. After constant checking of my email I finally received an email 30 hours later saying that they had responded to my support request. Their response was to close my case without reply. Very frustrating when I've been waiting for an answer and was under the impression that my case would be looked at by a person who would be able to us common sense. Whats just as frustrating is now I don't even have any more chances to try and complete the questionnaire and just get an email telling me to open a new account. I do not care about the account just my phone numbers.

Can anybody please help me get my phone numbers??