I have an elderly (82) friend who has somehow locked herself out of her hotmail account and I have been trying (in vain obviously!) to get her back in by using the reset password questionnaire. 

This keeps coming back with 'sorry but you have not provided enough information....' and so we are unable to reset.

Bearing in mind she is not in the first flush of youth, she can't remember recent emails as she hasn't sent one for a while, she hasn't created any folders so the information she can provide is therefore limited.

So, we have now got to the stage where I don't know what to do to enable the password to be reset so she can get back in. She has created a new account but she has some emails she would like to access in the locked out account.

I have tried the single code access route but she has not received the code (maybe the phone number doesn't match up?

Is it possible to get someone to phone her up and give her a code?

Thanks

Jim