I've tried looking for support and tried getting live help.. To be honest this whole situation has been a mildly frustrating. Every lead I get turns into a dead end. Hotmail / Outlook live support does not exist and when I click on the live help for a Microsoft account it results in a server error saying the page does not exist. 

Long story short : I'd like to know if there is anything I can do to find out what happened to my fiancee's account. Microsoft is telling me that it simply does not exist.. when I know for a fact that it does.