I had Outlook 2013 and my laptop shutdown since last Thursday, 9/26/13 while I was out of town until Sunday night.  I was able to retrieve Hotmail/Outlook.com emails on my Android and my iPad while I was away.  When I returned home Sunday night, 9/29/13, I booted up my laptop and Outlook 2013 and noticed after a while that all my Hotmail emails were not downloaded to Outlook 2013.  My Gmail accounts downloaded everything, but not all Hotmail.  My deleted Hotmail items were downloaded and some Hotmail emails to my Inbox up to some point on 9/27/13, but I am missing approximately 30 emails 9/27 - 9/29.  I sent a test message this morning and was indeed able to receive it, so it appears that it is working to some degree now, but I'm missing a substantial number of emails that contained important attachments.  I am also missing emails without attachments. 

I called Outlook 2013 support who say I should either wait for the emails to download or recreate my profile (which would cause all emails to re-download).  I have over 1630 Unread emails, not counting my read emails in my Outlook Inbox dating back to 2004, so that doesn't sound like a good solution to me.  They also suggested that I should contact the Outlook.com support since that is where the problem lies. 

My question is why are all my emails not downloading and when CAN I expect them to complete downloading - assuming that they eventually will - which I am hoping that to be the case???