To the technical staff of Outlook,

I lost all my old emails after the transition from Hotmail to Outlook late last year. This included university/research correspondents, business/tax correspondent and personal emails! 

I didn't select to change to Outlook but in the process all my emails disappeared without my permission and where not deleted  by myself. 

I have maintained the same username for my account which I have used continuously for about 12 years! 

My emails had been saved into separate folders, other than Inbox which I had created categorically to save the information for future referral. 

These folders along with all older emails disappeared after the changeover to Outlook and I now need to access the emails as I have no backup of them!

May you please find a backup of these records before the changeover occurred and inform me of their existence and how I may retrieve them?

*(I have previously restored my deleted emails but of course they were not recovered via that process. 
I have checked all folders in my Outlook account and as you can see there are no emails in any of the folders from before the changeover period)

I await your assistance,
Craig.


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