Dear Microsoft Support Moderators,


Please kindly help me as my hotmail account has been hacked, deleted and now appear to not exist anymore. No matter how many times I've tried to recover using the recovery page provided on microsoft website for compromised hotmail account it always tells me that my  microsoft account never exists :(

My hotmail account that has been hacked is *** Email address is removed for privacy *** and I have been using that account since 2005, can you imagine how many important e-mails in my inbox and outbox are and that account has also been linked to my facebook,, blackberry id, linkedin.com, and other important personal devices and websites.

It happened yesterday morning when suddenly I cant logged in to my facebook account using my *** Email address is removed for privacy *** which is the primary e-mail address attached to my facebook account and at the same time  I received several notifications sent to my alternate e-mail address from the facebook team informing me that I have requested to change my password using my *** Email address is removed for privacy *** while I never did that and it took seconds for the hacker to removed my secondary e-mail address attached to my facebook account where the notifications also sent to my secondary e-mail address. As soon as I felt something had gone wrong, I tried to log in to my facebook account using my mobile phone number which thanks God I had  linked to my facebook account last year, soon after the facebook team sent me a pass code thru SMS to my mobile phone number I managed to gain access to my facebook account, to my suprise, the hacker had changed the primary e-mail address attached to my facebook account with his e-mail and had randomly chatted with my facebook friends asking them to transfer a sum of money, It's really crazy and awful day yesterday. I soon recovered my compromised alternate e-mail address attached to my facebook account and changed it became my primary e-maill address attached to  my facebook account and deleted the hacker e-mail address that was attached as primary e-mail address on my facebook account.

However I cant recover my *** Email address is removed for privacy *** until now which was supposed to be my primary e-mail address attached to my facebook acount, I had submitted a report yesterday to Microsoft support team and got a ticket number 1220016140 and got several replied from them but none of them can solve my problem until finally the refer me to this page as they said Microsoft Support Moderators are more capable of handling my case. At first they thought I might have forgotten my own e-mail address, or mistyped it  but after I showed them a screen shoot of the e-mail sent by facebook which was sent to my alternate e-mail address that informed me that I have requested a password change using my *** Email address is removed for privacy *** they realized that my address is not mistyped or I have forgotten my id which is impossible as I am using it on daily basis and received push e-mails from that account on my blackberry device daily.

Please moderators kindly restore my account back and all the contents, lots of important information for me inside. Tell me what should I do, I am very willing to cooperate to prove that I am really the owner of *** Email address is removed for privacy ***.


PS: I am now using newly created *** Email address is removed for privacy *** because I cant post any question to this web without log in