At first I filled out the form however wasnt sure about my answers, as i'm sure with alot of hotmail customers, I started this account so many years ago that I can not remember what I said, not to mention that I am living in a different country now, after explaining this I was advised I would be contacted within 24 hours to my boyfriends account with information to gain access.... nothing happened.

Then I had online chat assistance with two people, who said exactly the same thing, forms filled out again, no response....

After a phone conversation with customer service, I was advised that my case would be looked at by someone in another department who would be able to help me.... FINALLY A RESPONSE!!!

A response that sent me to this forum.... hardly a solution... when I replied to this person that I would like to speak with someone, and have one person look after this case as to not continue being passed from person to person as I had been this is the reply I received.

I am currently blown away with the ridiculousness of this operation and the 'service" I have received.. since logging onto this forum I can see that there are people everywhere finding this same situation, however nothing telling me how I can actually fix the problem.

Is there anyone out there who can help?? I have serious emails pertaining to my working visa's overseas as well as uni student emails that require immediate attention.

........ anyone????