I posted an alternative email address, as requested, and have been sent back a link to reset my password. Great, you would think, how easy - NOT.  For the last 2 days i have got this message when i click into the link

"There's a temporary problem, There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.". 

I have now set up another hotmail account (this one) so that I can use this forum. BUT I need to get back into my other email address as everything is saved in there. When will the link work?  I have important documents on there that I need to access. This is a nightmare and I feel that you're not doing anything to help.  I presume you will be able to pick up my hacked EMail address?  If not what do I do? frustrated is an under estimation