A couple of days ago my Hotmail account has been stolen. The hacker used my alternate email (Yahoo) which he/she also hacked to verify ownership. I tried all three options for retrieving my account. The hacker changed the alternate email obviously so I
can't use that. I also cannot use the security questions as they too have been changed. I tried filling in the form twice and got an automated email saying "
Unfortunately, our automated system has determined that the information
you provided was not sufficient for us to validate your account ownership." I filled in recent subjects and emails of recently sent emails and even my account info but with no use. I was able to retrieve my Yahoo account and found an email from Microsoft account
team providing the security code 4770230. Also, from the logs on Yahoo I found out that the hacker was accessing my account from Kuwait. My Hotmail account is my Microsoft account. I called the call center in UAE but was
informed that I should use this site. For some ridiculous reason I needed to log in to post a question which I cannot do since my account was hacked!! I was forced to create a new account just for the purpose of posting this question. My Skype is also connected
with my Microsoft account now after the merging and my laptop is Windows 8 which also uses my Microsoft account. I have searched through the other questions but all of the answers ask that I do what all I already have done (alternate email, security questions,
and form). Therefore I request a solution to this problem as soon as possible.
Regards,
Dina
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