Here is my original question: 

I lost access to an email address a few years ago due to it sending spam mail out to loads of people. I couldn't remember my password to sort my problem as I was just signed in 24/7. Recently I tried to log in again and managed to remember my password. When I log in I'm taken to a screen that says:  It looks like someone else might be using your account

To help you—and only you—get back into ******@msn.com, we need to verify that it's yours.

To verify it I need to send a security code to the hotmail account associated with it. I believe I have access to the right one but no matter how many times I click the button I simply don't get the email containing the code. This leads me to believe it's either the wrong account I'm looking in or the link to send the email doesn't work (as I've seen a few others say). Resetting my password doesn't fix the problem and neither does filling out a form. I simply can't remember enough info for them to be satisfied. I made the account when I was very young so probably filled boxes with any old rubbish just wanting to get on MSN messenger.

I've spoken to 3 support agents regarding this issue on the Xbox Live website as this hotmail account is also linked to my Xbox Live and can't sign in until it's sorted. Each time I'm pretty much put through to fill out a form. It simply doesn't work. I need to regain access to this account to fix my Xbox Live issues. I have the current password and two before it and the secret answer to my question if that helps at all. 

After asking that I had the reply: 

Hello Paul,

We appreciate your time for posting your concern here in the Microsoft Community. I understand that you can't access your Microsoft account. To better address your concern, we request that you post your question on a private support request. This would allow one of our Hotmail/Outlook.com Moderators to handle your concerns directly. To do that, please follow these steps: 

1. Go to this link.

2. Select the specific error that you are receiving. 

3. Fill in the required information.

4. Click on Submit.

Note: Please be informed that I’ve locked this thread.

Thank you.

After that:

I did exactly that and copied my question from here to there word for word. After waiting 9 hours my reply was:

General Issue

09/09/2013 15:24

Subject: 1216555473

From: Escalation Agent

Hi,

After reviewing the information you provided and looking at your account details, I’ve determined that you need to reset your password to recover your account.

Please read this help article “Hacked Account” and follow all the steps to scan your computer, reset your password at https://account.live.com/password/reset and recover your account.

http://windows.microsoft.com/en-US/hotmail/hacked-account-faq

If you cannot recover your account, please go to https://account.live.com/acsr and submit a separate support request to Microsoft account recovery support to get a new password.

Note: Copy and paste the link to your browser's address bar. 

Regards.

_________________________________________________________________________________________________________

My issue now: 

I clearly stated that "resetting my password doesn't fix the problem" but my words aren't taken into account by official Microsoft support... I want to regain access to my account, I shouldn't be put into countless loops of doing the same things if it obviously won't work. I almost feel like I was being spoken to like I was stupid. I'd reset my password three times prior to these questions to no avail and a fourth time after getting my response just for good measure. Nothing. Please don't reply with "fill out a new form and wait for an answer in the next 24 hours" as I'm just going to end up making a third question on here after waiting a pointless amount of hours. I just want access to my account. If you know full well your answer is going to bring me back to exactly where I am now then please don't just lock this thread after your one reply. Help your customer actually fix his problem.  I'm currently paying your company a monthly fee for a service I can't even use (Xbox Live) and I'm not having my problem resolved. You have my subject number in the above pasted text, surely you can re-raise the issue.

Thanks

UPDATE

I'm not sure why but I was sent an email from Microsoft account team (*** Email address is removed for privacy ***) saying:

Did you request a password reset for your Microsoft account (*** Email address is removed for privacy ***)?

If you requested this password reset, go here:
https://account.live.com/password/resetconfirm...

If you didn't make this request, use this link to cancel it:
https://account.live.com/password/resetcancel...
Thanks,
The Microsoft account team


I reset my password again through this link and I still have the same error when trying to log in.