Hi, Microsoft wants me to provide a phone number. Done. They say - a code was sent to your phone number, They did not send it. I repeated this several times. The result is the same.  Finally, I changed my alternative email.  They sent a code there. But when back to my Hotmail account, I typed the code, they do not provide me with access to my email. Instead, they say it will take 30 day to update the change of the email.  Ok about the change, but what about the access to my email.  This is very unreliable.   Why they do that?