This account is six years old. I never used it for anything. It is SPECIFICALLY so that I can play Xbox. I have since created other Microsoft Accounts but they're not linked to my Xbox in any way - and I can't play online without signing in with the password I cannot remember.

I've filled out the online form time and time again, but can't remember the answer to the security question because it is six years old. I literally have no idea. I can't remember any previous passwords (again, SIX YEARS OLD) and even though I've given card details which I know are right, it's not helping me at all.

What do I do? Ideally I'd like to have an actual conversation with someone from microsoft to try and fix the problem, but I can't find a relevant email address anywhere.

As it stands I'm wasting money on an XBL subscription I can't use, because all of a sudden microsoft are afraid that I'm not me anymore! So annoying.

Any help is appreciated - thanks a lot. :)

 

Original title: Trying to get help resetting a password for a 6 year old, unused account? Xbox Live related