Hi,

the facebook chat option in outlook.com is fixed to off even I have clicked ON for a dozen times. My computer, and my phone are also affected by this problem for none of my contacts from facebook is online. I have already removed and added my facebook account from and into my microsoft account for a lots of time already, but the problem still exits. If you need more details, I'm sorry, there's none. There isn't any error codes or anything. Just 'your contacts are all offline'. Please help as soon as you can. Thank you.