I was regularly receiving emails from a sender with no problems until December 2013. The emails are not in my junk folder and the sender insists that they are sending the emails. I have responded to the questions from other post below. I appreciate your help in resolving this issue.

• Does issue persists when using a different internet browser?  Yes
• Does it also persist when using a different computer? Yes
• Is there any error message? If so, please provide the complete and exact error message.  No error message
• What were the actions you have taken prior to this issue? Check spam and verify sender is on safe list.