The problem starts with receiving e-mails notifications everyday from a website, and then BY MISTAKE i moved 2 e-mails to the junk folder, but when i noticed that, i moved them back again to my inbox. and since then i haven't been able to receive any of their e-mails !!!

I have been having this issue for about a month !

The last month i have been contacting the website i should receive e-mails from , and thought that it was their problem. but they told me that they are already sending me e-mail, I'm the one who is not receiving.

PLEASE DON'T TELL ME TO GO TO THIS LINK " I'm not receiving emails sent by my family or friends "Because i already read all the history messages that look like my problems and i did all the steps said but none of the answers helped me.

I added the e-mail address to my safe list senders and my safe list, don't have any e-mails added to the block list, I haven't made any rules, i deleted my account on my phone so there won't be another device controlling my e-mail, i tried opening my e-mail from another computer and another browser but still problem exists, also i'm not forwarding to another e-mail, checked my junk folder, deleted messages, junk folder settings,.... all of that and more. I have no more option left to do, so i'm posting this message maybe someone will help.
I don't know if this is important but My e-mail was hotmail and i upgraded it to outlook, but that was a long time ago before this problem happen.

Please HELP ME !!! These e-mails are VERY important to me !