Hello,

We originally installed Office 2008 that came with Entourage.  After about 6 months Entourage has been giving us trouble.

We installed the upgrade to Office 2011 when it came available but our version did not include outlook.

After many continuing problems with Entourage, we decided to download the Trial version of office that included outlook.

Upon trying to run outlook for the first time, a message pops up saying that it cannot switch to the identity and pops up a box to choose the identity.

I tried creating a new identity but this did not solve the problem.

I tried the database repair tool but this did not solve the problem

I tried putting the 2011 identities folder in the trash but this did not solve the problem.

I do not want to remove the existing software as I am worried that entourage will stop working all together.

What can we do to get this running?

Thank you,
Alex