Office Install Help

21. February 2013 · Write a comment · Categories: Outlook for Mac · Tags: ,
Hi I am new to the MAC and downloaded the office 2011 package.  However once I installed none of the office components will open.  They all need to be forced quit.  I tried to reinstall but it doesnt help.  I am running OS X v 10.8.2.   I have also tried to download the updates and SP from 14.1.0 update  Microsoft but each one says a version of the software to install over doesnt exist.    Please help

thanks!

below is some of the error I am getting from word

ate/Time:       2013-02-21 07:37:50 -0500
OS Version:      10.8.2 (Build 12C3103)
Architecture:    x86_64
Report Version:  11

Command:         Word
Path:            /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version:         14.3.1 (14.3.1)
Build Version:   0
Project Name:    (null)
Source Version:  130117
Parent:          launchd [222]

PID:             826
Event:           hang
Duration:        1.52s
Steps:           16 (100ms sampling interval)

Hardware model:  MacBookPro9,1
Active cpus:     8
Free pages:      166042 pages (-1645)
Pageins:         13 pages
Pageouts:        0 pages


Process:         Microsoft Word [826]
Path:            /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Architecture:    i386
Parent:          launchd [222]
UID:             501
Task size:       5680 pages

  Thread 0x42f8     priority 47        
  16 ??? (Microsoft Word + 9718) [0x3a5f6]
    16 ??? (Microsoft Word + 9751) [0x3a617]
      16 ??? (Microsoft Word + 9965) [0x3a6ed]
        16 SetupUI_IsActivityAllowed + 40 (MicrosoftSetupUI) [0x21dbeb8]
          16 ??? (MicrosoftSetupUI + 10656) [0x21db9a0]
            16 __open + 10 (libsystem_kernel.dylib) [0x996e076e]
             *16 ??? (mach_kernel + 841965) [0xffffff80002cd8ed]
               *16 unix_syscall + 467 (mach_kernel) [0xffffff80005e0313]
                 *16 open + 260 (mach_kernel) [0xffffff80002fb1e4]
                   *16 ??? (mach_kernel + 1027045) [0xffffff80002fabe5]
                     *16 VNOP_ADVLOCK + 75 (mach_kernel) [0xffffff800031240b]
                       *16 lf_advlock + 661 (mach_kernel) [0xffffff8000557c15]
                         *16 msleep + 116 (mach_kernel) [0xffffff8000569124]
                           *16 ??? (mach_kernel + 3575094) [0xffffff8000568d36]
                             *16 lck_mtx_sleep + 78 (mach_kernel) [0xffffff80002265fe]
                               *16 thread_block_reason + 300 (mach_kernel) [0xffffff800022da0c]
                                 *16 ??? (mach_kernel + 190273) [0xffffff800022e741]
                                   *16 machine_switch_context + 366 (mach_kernel) [0xffffff80002b401e]

  Thread 0x430c     DispatchQueue 1701273966 priority 49        
  16 _dispatch_mgr_thread + 53 (libdispatch.dylib) [0x95a8f7a9]
    16 kevent + 10 (libsystem_kernel.dylib) [0x996e19ae]
     *16 ??? (mach_kernel + 3467616) [0xffffff800054e960]

  Thread 0x430f     priority 47        
  16 thread_start + 34 (libsystem_c.dylib) [0x93b60cee]
    16 _pthread_start + 344 (libsystem_c.dylib) [0x93b76557]
      16 MerpCreateSession + 5819 (merp) [0x276886e]
        16 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x996de7d2]
         *16 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]

  Thread 0x4313     priority 47        
  16 thread_start + 34 (libsystem_c.dylib) [0x93b60cee]
    16 _pthread_start + 344 (libsystem_c.dylib) [0x93b76557]
      16 PrivateMPEntryPoint + 68 (CarbonCore) [0x95563a7b]
        16 MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 510 (mbukernel) [0x21ae4e2]
          16 TcidIsDisabledInDRM + 65322 (MicrosoftSetupUI) [0x22067f6]
            16 MBUSemaphore::WaitOnSemaphore(unsigned long) + 45 (mbukernel) [0x21b5065]
              16 semaphore_timedwait_trap + 10 (libsystem_kernel.dylib) [0x996de826]
               *16 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]

  Binary Images:
             0x38000 -          0x1db1ffb  com.microsoft.Word 14.3.1 (14.3.1) <9C7C4149-2881-D410-8158-BE74945A3B19> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
           0x21a9000 -          0x21c2ff7  com.microsoft.mbukernel 14.3.1 (14.3.1) <ED98FCAF-4DDE-B06E-3DFC-9D4F64CBD002> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
           0x21d9000 -          0x2216fe3  com.microsoft.setupui 14.3.1 (14.3.1) <0665F602-B588-BE14-3228-F53D887EC5C8> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
           0x2765000 -          0x2771feb  com.microsoft.merp 2.2.4 (2.2.4) <8FFE3EF4-6792-5159-93C5-A660B413DBD9> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
          0x93b60000 -         0x93c1dfeb  libsystem_c.dylib <86676789-5895-32E3-B491-FCA52DB508F2> /usr/lib/system/libsystem_c.dylib
          0x954cd000 -         0x957d2ff7  com.apple.CoreServices.CarbonCore 1037.3 (1037.3) <4571EDDC-704A-3FB1-B9A6-59870AA6165F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
          0x95a8b000 -         0x95a9dff7  libdispatch.dylib <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
          0x996cc000 -         0x996e6ffc  libsystem_kernel.dylib <561E35E5-E32E-3BFB-9E8B-C977BA6C4F85> /usr/lib/system/libsystem_kernel.dylib
 *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3F93B852-872F-3DF0-BCF8-46D48024C422> /mach_kernel


Process:         accountsd [269]
Path:            /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
Architecture:    x86_64
Parent:          launchd [222]
UID:             501
Sudden Term:     Clean (allows idle exit)
Task size:       5340 pages

  Thread 0x9a8      DispatchQueue 1          priority 31        
  16 start + 1 (libdyld.dylib) [0x1104017e1]
    16 ??? (accountsd + 3048) [0x10c2e9be8]
      16 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x10e0ee6b2]
        16 __CFRunLoopRun + 1078 (CoreFoundation) [0x10e0eeee6]
          16 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x10e0e9803]
            16 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x1105d0686]
             *16 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]

  Thread 0x9b1      DispatchQueue 2          priority 33        
  16 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x1103cb9ee]
    16 kevent + 10 (libsystem_kernel.dylib) [0x1105d2d16]
     *16 ??? (mach_kernel + 3467616) [0xffffff800054e960]

  Binary Images:
         0x10c2e9000 -        0x10c2e9fff  accountsd <454A20EE-966C-3964-A67D-F6D0A264D60E> /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
         0x10e0ba000 -        0x10e2a3fff  com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
         0x1103c7000 -        0x1103dcff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
         0x1103ff000 -        0x110402ff7  libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
         0x1105c0000 -        0x1105dbff7  libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
 *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3F93B852-872F-3DF0-BCF8-46D48024C422> /mach_kernel


Process:         AirPort Base Station Agent [300]
Path:            /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
Architecture:    x86_64
Parent:          launchd [222]
UID:             501
Sudden Term:     Clean
Task size:       2520 pages

  Thread 0xbaa      DispatchQueue 1          priority 31        
  16 start + 1 (libdyld.dylib) [0x10b3a87e1]
    16 ??? (AirPort Base Station Agent + 71957) [0x109485915]
      16 CFRunLoopRun + 97 (CoreFoundation) [0x1094e3371]
        16 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x1094d46b2]
          16 __CFRunLoopRun + 1078 (CoreFoundation) [0x1094d4ee6]
            16 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x1094cf803]
              16 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x10b585686]
               *16 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]

  Thread 0xbd0      DispatchQueue 2          priority 33        
  16 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x10b3729ee]
    16 kevent + 10 (libsystem_kernel.dylib) [0x10b587d16]
     *16 ??? (mach_kernel + 3467616) [0xffffff800054e960]

  Thread 0xbda      priority 31        
  16 thread_start + 13 (libsystem_c.dylib) [0x10b400181]
    16 _pthread_start + 327 (libsystem_c.dylib) [0x10b413742]
      16 __select + 10 (libsystem_kernel.dylib) [0x10b587322]
       *16 ??? (mach_kernel + 3576576) [0xffffff8000569300]

  Binary Images:
         0x109474000 -        0x10948aff7  com.apple.AirPortBaseStationAgent 1.5.5 (155.7) <71B3B12F-7934-3F6C-B6F1-165DB5DEE6B2> /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
         0x1094a0000 -        0x109689fff  com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
         0x10b36e000 -        0x10b383ff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
         0x10b3a6000 -        0x10b3a9ff7  libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
         0x10b3ff000 -        0x10b4cbfe7  libsystem_c.dylib <3B1FE674-F556-3B3F-922A-FEEF222576D8> /usr/lib/system/libsystem_c.dylib
         0x10b575000 -        0x10b590ff7  libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
 *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3F93B852-872F-3DF0-BCF8-46D48024C422> /mach_kernel


Process:         appleeventsd [52]
Path:            /System/Library/CoreServices/appleeventsd
Architecture:    x86_64
Parent:          launchd [1]
UID:             71
Sudden Term:     Dirty (allows idle exit)
Task size:       1201 pages

  Thread 0x1ea      DispatchQueue 2          priority 33        
  16 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x10d48f9ee]
    16 kevent + 10 (libsystem_kernel.dylib) [0x10d6add16]
     *16 ??? (mach_kernel + 3467616) [0xffffff800054e960]

  Thread 0x1eb      DispatchQueue 7          priority 31        
  16 _dispatch_sig_thread + 45 (libdispatch.dylib) [0x10d48cd85]
    16 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x10d6ad566]
     *16 ??? (mach_kernel + 3576576) [0xffffff8000569300]

  Binary Images:
         0x10b930000 -        0x10b930fff  appleeventsd <4617FC4D-4C6C-3B62-9E64-08F9C99ABEEF> /System/Library/CoreServices/appleeventsd
         0x10d48b000 -        0x10d4a0ff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
         0x10d69b000 -        0x10d6b6ff7  libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
 *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3F93B852-872F-3DF0-BCF8-46D48024C422> /mach_kernel


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