Hi,

We have a new Mac machine running the latest mountain Lion.

There are 3 network printers and they all print fine from all applications except one.

On Outloko 2011, we can print fine on 2 printers, but the main printer, will always crash.

Word, Excel and all other software prints fine on all 3 printers, so the main printer, only on Outlook is the exception.

Things done so far:
-Reinstalled the printers
-recreated the Outlook database
-re-added printer by IP and used generic driver
-changed name of printer
-deleted Outlook plist settings (and all steps on http://support.microsoft.com/kb/2409331)

Nothing seems to work. That particular printer simply will not work just on Outlook.

I have created a test profile on the computer and logged on this new test profile. Launched Outlook and did a test print. It worked. Using the new profile is not really an option as a the main profile is heavily used.

Log file:
*******************************************
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-16 11:16:10 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005c0b
Blame Module Name: HPPrintSettings
Blame Module Version: 19.1.0b429
Blame Module Offset: 0x00020297
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0


Thread 0 crashed:

#  1  0x965ebc0b in _objc_msgSend + 0x0000001B (libobjc.A.dylib + 0x00005c0b)
#  2  0x9878767a in ___CFStringAppendFormatCore + 0x00003FDA (CoreFoundation + 0x0000767a)
#  3  0x9878be3e in _CFStringCreateWithFormat + 0x0000006E (CoreFoundation + 0x0000be3e)
#  4  0x11647297 in  (HPPrintSettings + 0x00020297)
#  5  0x1165341c in  (HPPrintSettings + 0x0002c41c)
#  6  0x116584ee in  (HPPrintSettings + 0x000314ee)
#  7  0x1165826b in  (HPPrintSettings + 0x0003126b)
#  8  0x1165848b in  (HPPrintSettings + 0x0003148b)
#  9  0x11628f0e in  (HPPrintSettings + 0x00001f0e)
# 10  0x98875ee0 in ___CFDictionaryApplyFunction_block_invoke_0 + 0x00000020 (CoreFoundation + 0x000f5ee0)
# 11  0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 12  0x987b1dca in _CFDictionaryApplyFunction + 0x000000AA (CoreFoundation + 0x00031dca)
# 13  0x11628e91 in  (HPPrintSettings + 0x00001e91)
# 14  0x116582e6 in  (HPPrintSettings + 0x000312e6)
# 15  0x11656ead in  (HPPrintSettings + 0x0002fead)
# 16  0x116302f1 in  (HPPrintSettings + 0x000092f1)
# 17  0x9888cf59 in ___CFSetApplyFunction_block_invoke_0 + 0x00000019 (CoreFoundation + 0x0010cf59)
# 18  0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 19  0x98791ada in _CFSetApplyFunction + 0x000000AA (CoreFoundation + 0x00011ada)
# 20  0x1162d8e2 in  (HPPrintSettings + 0x000068e2)
# 21  0x1162d082 in  (HPPrintSettings + 0x00006082)
# 22  0x1162cc81 in  (HPPrintSettings + 0x00005c81)
# 23  0x1165af05 in  (HPPrintSettings + 0x00033f05)
# 24  0x1133373b in _SPPaperSizeValueIsCustom + 0x00002CB0 (HPSmartPrint + 0x0001a73b)
# 25  0x11323bd3 in _SPSetSettingDidNotChangeCallBack + 0x00001CA7 (HPSmartPrint + 0x0000abd3)
# 26  0x115ba0f7 in  (hpPostScriptPDE + 0x000030f7)
# 27  0x115ba47e in  (hpPostScriptPDE + 0x0000347e)
# 28  0x96604586 in -[NSObject performSelector:] + 0x0000003E (libobjc.A.dylib + 0x0001e586)
# 29  0x11254c7d in  (PrintCocoaUI + 0x00002c7d)
# 30  0x1125dc0e in  (PrintCocoaUI + 0x0000bc0e)
# 31  0x1126f360 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000062C (PrintCocoaUI + 0x0001d360)
# 32  0x1126f498 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000764 (PrintCocoaUI + 0x0001d498)
# 33  0x966045d3 in -[NSObject performSelector:withObject:] + 0x00000046 (libobjc.A.dylib + 0x0001e5d3)
# 34  0x92f149a2 in -[NSApplication sendAction:to:from:] + 0x000001B4 (AppKit + 0x0024f9a2)
# 35  0x92f147b0 in -[NSControl sendAction:to:] + 0x00000066 (AppKit + 0x0024f7b0)
# 36  0x92f146bf in -[NSCell _sendActionFrom:] + 0x0000009F (AppKit + 0x0024f6bf)
# 37  0x92f12c30 in -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 0x00000767 (AppKit + 0x0024dc30)
# 38  0x92f1246f in -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 0x000001FF (AppKit + 0x0024d46f)
# 39  0x92f11b89 in -[NSControl mouseDown:] + 0x00000363 (AppKit + 0x0024cb89)
# 40  0x92f09841 in -[NSWindow sendEvent:] + 0x00001B38 (AppKit + 0x00244841)
# 41  0x92f0481f in -[NSApplication sendEvent:] + 0x000010B6 (AppKit + 0x0023f81f)
# 42  0x00122be9 in long OPF::CopyProperty<OpaqueSavedSpotlightSearch>(OpaqueContext*, OpaqueSavedSpotlightSearch const*,

PropertyAccessor<CUnicodeString, OPF::Traits<OpaqueSavedSpotlightSearch>::SharableType>::GetProp, char const*, __CFString const**) + 0x0001A70B

(Microsoft Outlook + 0x00061be9)
# 43  0x92e1e73c in -[NSApplication run] + 0x000003B7 (AppKit + 0x0015973c)
# 44  0x92dc18e6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc8e6)
# 45  0x000c4eae in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003eae)

X86 Thread State:
 eax: 0x7ec041d0  ebx: 0x7ec03be0  ecx: 0x936735c0  edx:0x809af790
 edi: 0x4350480f  esi: 0x7ec041d0  ebp: 0xbff3d4a8  esp:0xbff3d484
  ss: 0x00000023  eip: 0x965ebc0b   cs: 0x0000001b   ds:0x00000023
  es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00010202

[ommited output]

Operating System Information
Operating System: Mac OS X 10.8 (Build 12A269)
CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 16384 MB
gestaltSystemVersion err = 0, result = 0x1080
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 1AE91EED-B499-4634-96FF-7C08B468FC29
Time from launch: 0 hours, 0 minutes, 9 seconds
Total errors on this client: 82