Hi Folks,

I have recently upgraded Outlook 2011 from 14.2.2 to 14.3.6 through the online updates available. Since then i have noticed this behavior in my Outlook 2011, that it received email immediately after startup and then never retrieves any email for hours untill Outlook is restarted.

As soon soon as Outlook is started we get the following Status in Status Bar "INBOX : Determining Changes". Immediately New Mails from the IMAP server show up in the INBOX but the Progress Bar just Hangs and doesn't move at all. I have tried keeping the Outlook open for 4 hours after the initial sync and not a single message is retrieved from the IMAP server. This is an internal email server to my company where we receive emails and we have a web portal to it where i can see email arrive instantly but Outlook does not even poll for it at all.

I have tried all combination of advance settings configuration for IMAP server in outlook. Tried enabling IMAP idle too with refresh interval of 1 minute. Enabled Sync with a interval of 5 minutes and Mentioned only to download headers but still no help. Through the web portal and used on Thunderbird it works like a charm and new email are updated in realtime.

Polling for emails from IMAP in real time is very important requirement for me due to the nature of my work. This was working fine on Outlook 14.2.2 (there were delays of 5 to 6 minutes but that is acceptable than not retrieving email at all).

If any body can guide me in order to enable logs on Outlook 2011 then i can try to narrow down the issue.

Any inputs on this would be highly appreciated.

Regards,

Shaik Zubair