Since the 27th of June my outlook.com account will not sync contacts with my phones. I say phones because I have an iPhone and a Windows phone (Nokia Lumia 920).

On the 27th all my contacts disappeared off the Windows phone and shortly thereafter from my computer as well. And then much later, the iPhone as well. Since then, after numerous resets and posts to other threads here, the problem persists. I cannot count on my contacts to sync using that account. Email and calendar are fine.

The only reason for this thread is to try to get some action on my account. There are more threads about this. Other people are having issues as well.

The problem is with some individual accounts and we hear that support staff are working on our accounts, but after a period of days or weeks with no news or changes, it is left to me/us to wonder what is happening.