Hi,
I have tired on another forum for emails and was directed here. This is an extremely frustrating problem and is taking way too long to fix. I cannot open the majority of my emails on the Office 365 web app. When I click on the email, it only shows more information on the sender and the history of the messages (previous ones from the same thread). I get my email through my university, and it is my main email. I need to use it on different computers, so I need the web app to work, since I can't download programs on computers that are not mine. I did not have this issue before the new version of the web app. This problem occurs on both firefox and internet explorer, with or without ad block and on both Windows 7 and Windows XP. I do not get any error messages. I can forward and reply from messages, but I cannot open the message at all, which means I also can't look at attachments. This is severely detrimental to my work, as it makes contact with anyone time consuming and annoying.
I am also frustrated by the lack of support for the email program. You used to be able to get help easily if you had an issue, whether through a live chat, by calling or through email. Now I can only get help through a forum, which was extremely hard to find and then also had trouble finding out where to post the problem. I also had to create an account to get help on the forum. I do not know why it is necessary to create an account on a forum to get help for an email that I already have. Since this is a severe problem, a forum is not adequate due to the time and information constraints provided. I am seriously considering recommending that my university change everyone's email to a different provider, since not only am I not impressed by the new updated version, but also the bugs, the lack of help and the time it takes to fix the bugs. I have been having this issue for over a month now and it has only gotten worse (as it started off that only a few emails were affected). I had originally reported it to feedback since that was the only location that I could find to report the problem in the first place.
Please fix this.
Thank you for the help.