It looks like your parent hasn't finished setting up the Family Safety settings for your account. Click "Go to Family Safety settings" to finish the process and get into your account.

 

Earlier this year they used to be able to log in to outlook.com/hotmail.com through the web with no problems. They each have 2 email address and all of them give this error. They each have 1 for outlook.com and 1 for Hotmail.com.

 

Although they cannot log into to outlook.com through the web, they can receive their emails on their android and ios devices.

 

The email addresses pre-date my usage of Windows Live Family Safety (we are on Windows 7) so the Hotmail.com addresses were originally setup as child accounts to my Hotmail account.

 

In Family Safety my Hotmail account is the primary and I have tried setting my kids up as 'kids' and as 'parents' in the 'family' and installing Family Safety on a fresh machine that did not have it until now with no changes in the error message.

 

Please contact me by private message to received all the email addresses involved.

 

Thanks,

 

Todd