outlook.com “your account is not ready”, Family safety issue

28. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
When my children's accounts in Family safety try to access outlook.com via the web, after successfully signing in the below message is displayed,
"Your account is not ready
It looks like your parent hasn't finished setting up the Family Safety settings for your account. Click "Go to Family Safety settings" to finish the process and get into your account."

Below this is a 'Go to Family Safety Setting', button, which when pressed brings me to the 'Set Up Family safety' page, but i cannot do anything on this page.

I have tried this on
Windows XP pro with IE8
Windows XP Pro with Chrome
Windows 8 Pro with IE 10 (both Modern and desktop)

I have removed the accounts from family safety on the Windows * PC an don the family safety website
- This did not help

I removed my entire family safety account (including parents)
- This did not help

I recreated the accounts on my Windows 8 PC and selected them as child accounts for family safety (Thereby resubscribing to family Safety)
- This did not help.

I have 3 child accounts connected to me as a parent, 2 of these have the above issue, 1 (more recently created) does not.

Can you assist me in repairing these accounts.

Thanks

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