Outlook crashed, can’t rebuild database, tried everything – what now?

06. June 2013 · Write a comment · Categories: Outlook for Mac · Tags:
I'm at the end of my tether. I'm new to Mac and was almost sold on Macs - until this. 

I have Outlook 2011 for Mac and it used to crash every now and then, no big deal, it would work again. Now it's crashed and I can't revive it.

I have tried to rebuild the database but I get a "your database could not be rebuilt -18000" error. I can't seem to find any information on what the -18000 means.

I have created a new identity and it works fine while it's blank. When I try and copy across various folders from the old identity to retrieve my emails and contacts, it just doesn't work, as soon as I try and rebuild the database for the new identity, I get the same error, so somehow something has gone seriously amiss with something.

I'm pretty keen to recover my emails, so how can I do this when no solution seems to work? I can find them when I search for them in Spotlight, I just have no way of opening them or exporting them to a new mail program.

Does anyone have any ideas?

Thanks
Jason

For information, here is the Microsoft Error Reporting code

Microsoft Error Reporting log version: 2.0

 

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-06-06 06:38:31 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.3.4.130416

Crashed Module Name: WebCore

Crashed Module Version: 8536.28.10

Crashed Module Offset: 0x00184950

Blame Module Name: OfficeWindowLocalizer

Blame Module Version: 14.3.4.130416

Blame Module Offset: 0x00004145

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

 

 

Thread 0 crashed:

 

#  1  0x0dfc7950 in WebCore::MarkupAccumulator::MarkupAccumulator(WTF::Vector<WebCore::Node*, 0ul>*, WebCore::EAbsoluteURLs, WebCore::Range const*) + 0x00000000 (WebCore + 0x00184950)

#  2  0x0e11e318 in WebCore::HTMLElement::outerHTML() const + 0x00000038 (WebCore + 0x002db318)

#  3  0x0e11e28e in WebCore::jsHTMLElementOuterHTML(JSC::ExecState*, JSC::JSValue, JSC::Identifier const&) + 0x0000001E (WebCore + 0x002db28e)

#  4  0x0bbef3a2 in  ( + 0x00000000)

#  5  0x0bdd4011 in  ( + 0x00000000)

#  6  0x0bdda094 in  ( + 0x00000000)

#  7  0x0bbdf794 in  ( + 0x00000000)

#  8  0x0bc8a98d in  ( + 0x00000000)

#  9  0x0dec4b8c in WebCore::ScriptController::evaluateInWorld(WebCore::ScriptSourceCode const&, WebCore::DOMWrapperWorld*) + 0x000001BC (WebCore + 0x00081b8c)

# 10  0x0e31c3e4 in WebCore::Frame::injectUserScriptsForWorld(WebCore::DOMWrapperWorld*, WTF::Vector<WTF::OwnPtr<WebCore::UserScript>, 0ul> const&, WebCore::UserScriptInjectionTime) + 0x000000F4 (WebCore + 0x004d93e4)

# 11  0x0de9badc in WebCore::Frame::injectUserScripts(WebCore::UserScriptInjectionTime) + 0x000000AC (WebCore + 0x00058adc)

# 12  0x0de9ffce in WebCore::FrameLoader::finishedParsing() + 0x0000001E (WebCore + 0x0005cfce)

# 13  0x0de9fefd in WebCore::Document::finishedParsing() + 0x0000014D (WebCore + 0x0005cefd)

# 14  0x0de9fd9d in WebCore::HTMLTreeBuilder::finished() + 0x0000001D (WebCore + 0x0005cd9d)

# 15  0x0de82206 in WebCore::HTMLDocumentParser::prepareToStopParsing() + 0x000000A6 (WebCore + 0x0003f206)

# 16  0x0de7270c in WebCore::DocumentWriter::end() + 0x0000003C (WebCore + 0x0002f70c)

# 17  0x0de6d8f8 in WebCore::FrameLoader::init() + 0x000003E8 (WebCore + 0x0002a8f8)

# 18  0x037f1e10 in +[WebFrame(WebInternal) _createFrameWithPage:frameName:frameView:ownerElement:] + 0x00000190 (WebKit + 0x0000ce10)

# 19  0x037f1c44 in +[WebFrame(WebInternal) _createMainFrameWithPage:frameName:frameView:] + 0x00000054 (WebKit + 0x0000cc44)

# 20  0x03889569 in -[WebView(WebPrivate) _commonInitializationWithFrameName:groupName:] + 0x00000609 (WebKit + 0x000a4569)

# 21  0x03819214 in -[WebView initWithCoder:] + 0x000003F4 (WebKit + 0x00034214)

# 22  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 23  0x0125b922 in -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 0x0000058F (Foundation + 0x00054922)

# 24  0x0125bfb0 in -[NSArray(NSArray) initWithCoder:] + 0x0000030F (Foundation + 0x00054fb0)

# 25  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 26  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 27  0x04867ee0 in -[NSView initWithCoder:] + 0x00000392 (AppKit + 0x0010bee0)

# 28  0x04877697 in -[NSCustomView initWithCoder:] + 0x00000271 (AppKit + 0x0011b697)

# 29  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 30  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 31  0x048693f9 in -[NSResponder initWithCoder:] + 0x0000006F (AppKit + 0x0010d3f9)

# 32  0x04867bb6 in -[NSView initWithCoder:] + 0x00000068 (AppKit + 0x0010bbb6)

# 33  0x04877697 in -[NSCustomView initWithCoder:] + 0x00000271 (AppKit + 0x0011b697)

# 34  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 35  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 36  0x048693f9 in -[NSResponder initWithCoder:] + 0x0000006F (AppKit + 0x0010d3f9)

# 37  0x04867bb6 in -[NSView initWithCoder:] + 0x00000068 (AppKit + 0x0010bbb6)

# 38  0x04877697 in -[NSCustomView initWithCoder:] + 0x00000271 (AppKit + 0x0011b697)

# 39  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 40  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 41  0x048693f9 in -[NSResponder initWithCoder:] + 0x0000006F (AppKit + 0x0010d3f9)

# 42  0x04867bb6 in -[NSView initWithCoder:] + 0x00000068 (AppKit + 0x0010bbb6)

# 43  0x04877697 in -[NSCustomView initWithCoder:] + 0x00000271 (AppKit + 0x0011b697)

# 44  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 45  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 46  0x048693f9 in -[NSResponder initWithCoder:] + 0x0000006F (AppKit + 0x0010d3f9)

# 47  0x04867bb6 in -[NSView initWithCoder:] + 0x00000068 (AppKit + 0x0010bbb6)

# 48  0x04877697 in -[NSCustomView initWithCoder:] + 0x00000271 (AppKit + 0x0011b697)

# 49  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 50  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 51  0x0485ee55 in -[NSNibConnector initWithCoder:] + 0x000001B6 (AppKit + 0x00102e55)

# 52  0x0485ec97 in -[NSNibOutletConnector initWithCoder:] + 0x0000017E (AppKit + 0x00102c97)

# 53  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 54  0x0125b922 in -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 0x0000058F (Foundation + 0x00054922)

# 55  0x0125bfb0 in -[NSArray(NSArray) initWithCoder:] + 0x0000030F (Foundation + 0x00054fb0)

# 56  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 57  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 58  0x0485de2f in -[NSIBObjectData initWithCoder:] + 0x00000868 (AppKit + 0x00101e2f)

# 59  0x0125a85b in __decodeObjectBinary + 0x00000DB3 (Foundation + 0x0005385b)

# 60  0x012598f7 in __decodeObject + 0x000000DC (Foundation + 0x000528f7)

# 61  0x04a969a4 in -[NSNib _instantiateNibWithExternalNameTable:] + 0x0000020E (AppKit + 0x0033a9a4)

# 62  0x04a96764 in -[NSNib instantiateNibWithOwner:topLevelObjects:] + 0x00000128 (AppKit + 0x0033a764)

# 63  0x04a95bfc in -[NSViewController loadView] + 0x000000D7 (AppKit + 0x00339bfc)

# 64  0x03b44145 in _MSGetMBUNamedString + 0x000023A9 (OfficeWindowLocalizer + 0x00004145)

# 65  0x0004a65d in  + 0x000099A1 (Microsoft Outlook + 0x0004265d)

# 66  0x04a3c899 in -[NSViewController view] + 0x0000002A (AppKit + 0x002e0899)

# 67  0x0042bfb3 in CSharablePtr<CDNSConnection>::Set(CDNSConnection*) + 0x0001955F (Microsoft Outlook + 0x00423fb3)

# 68  0x00090b74 in std::_Rb_tree<unsigned long, unsigned long, std::_Identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::_M_erase(std::_Rb_tree_node<unsigned long>*) + 0x0000343C (Microsoft Outlook + 0x00088b74)

# 69  0x0008e810 in std::_Rb_tree<unsigned long, unsigned long, std::_Identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::_M_erase(std::_Rb_tree_node<unsigned long>*) + 0x000010D8 (Microsoft Outlook + 0x00086810)

# 70  0x0008e488 in std::_Rb_tree<unsigned long, unsigned long, std::_Identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::_M_erase(std::_Rb_tree_node<unsigned long>*) + 0x00000D50 (Microsoft Outlook + 0x00086488)

# 71  0x0008e409 in std::_Rb_tree<unsigned long, unsigned long, std::_Identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::_M_erase(std::_Rb_tree_node<unsigned long>*) + 0x00000CD1 (Microsoft Outlook + 0x00086409)

# 72  0x01280cd4 in ___NSFireTimer + 0x00000075 (Foundation + 0x00079cd4)

# 73  0x016fb416 in ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 0x00000016 (CoreFoundation + 0x00053416)

# 74  0x016fadb5 in ___CFRunLoopDoTimer + 0x000002C5 (CoreFoundation + 0x00052db5)

# 75  0x016dfbc2 in ___CFRunLoopRun + 0x00000732 (CoreFoundation + 0x00037bc2)

# 76  0x016df02a in _CFRunLoopRunSpecific + 0x0000017A (CoreFoundation + 0x0003702a)

# 77  0x016dee9b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x00036e9b)

# 78  0x058b7f5a in _RunCurrentEventLoopInMode + 0x000000F2 (HIToolbox + 0x00057f5a)

# 79  0x058b7bf5 in _ReceiveNextEventCommon + 0x000000A2 (HIToolbox + 0x00057bf5)

# 80  0x058b7b44 in _BlockUntilNextEventMatchingListInMode + 0x00000058 (HIToolbox + 0x00057b44)

# 81  0x048bf9aa in __DPSNextEvent + 0x000002D4 (AppKit + 0x001639aa)

# 82  0x048bf1dc in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000077 (AppKit + 0x001631dc)

# 83  0x048b563c in -[NSApplication run] + 0x00000357 (AppKit + 0x0015963c)

# 84  0x04858666 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc666)

# 85  0x0000c42e in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x0000442e)

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