...but keeps telling me to fill out a report. i have filled out 2 already, and i still cannot get back into my acct. i created my hotmail acct years ago, and for some reason, the security question isn't accepting my CORRECT ANSWER. your stupid program keeps telling me to fill out another request to get my acct back. i can log in, obviously, because it has the drop-down menu on the right to LOG BACK OUT. but, the message i get upon entering is "someone else may be using your acct". if i am able to LOG IN, then i don't think someone else is USING MY ACCT at the moment.

why ISN'T there a phone number contact for your NEW OUTLOOK EMAIL SERVICE? i'd much rather speak to a human being, than some pre-programmed machine. i'm not getting anywhere with it.