Outlook for Mac 2011: Mail not synced up

01. August 2013 · Write a comment · Categories: Outlook for Mac · Tags: ,
We have a user with Office 2011 SP3 installed. We have Exchange 2010 SP2. He uses OWA and also syncs his iPhone. When he deletes mail from his inbox in Outlook, it's still in his inbox in OWA and still on his phone.

We tried emptying the cache and it did not resolve the problem. He doesn't seem to have any connectivity issues to the server.

We also tried moving his preferences to the desktop to test that, it didn't seem to help either. This worked on his iMac for a long time and broke about six months ago.

Any suggestions for troubleshooting are appreciated.

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