I was using Microsoft Outlook for Mac 2011 happily until today when I tried to send a new email with an attachment (which I later notices to be of fairly large size). The email could not be send and each time after that I am starting Outlook, its crashing
(always showing sending..... 0/1 status) and generating the following report. Any help will be highly appreciated.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2013-09-19 20:09:19 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.3.7.130812
Crashed Module Name: merp
Crashed Module Version: 2.2.4.130812
Crashed Module Offset: 0x000046f2
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.3.7.130812
Blame Module Offset: 0x003d074c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 4
Thread 0:
# 1 0x958ca7d2 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000127d2)
# 2 0x95463003 in _YieldToThread + 0x00000185 (CarbonCore + 0x000c1003)
# 3 0x95463252 in _YieldToAnyThread + 0x00000012 (CarbonCore + 0x000c1252)
# 4 0x02ad83ff in LThread::Yield(LThread const*) + 0x00000039 (PowerPlantCore + 0x000053ff)
# 5 0x000e50c9 in long OPF::GetProperty<OpaqueMessageHistoryItem, short>(OpaqueContext*, OpaqueMessageHistoryItem const*, PropertyAccessor<short, OPF::Traits<OpaqueMessageHistoryItem>::SharableType>::ReturnProp, char const*, short*) + 0x00004E6A (Microsoft
Outlook + 0x000740c9)
# 6 0x909609b4 in ___NSFireTimer + 0x00000075 (Foundation + 0x000799b4)
# 7 0x98dae406 in ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 0x00000016 (CoreFoundation + 0x00053406)
# 8 0x98dadda5 in ___CFRunLoopDoTimer + 0x000002C5 (CoreFoundation + 0x00052da5)
# 9 0x98d92bb2 in ___CFRunLoopRun + 0x00000732 (CoreFoundation + 0x00037bb2)
# 10 0x98d9201a in _CFRunLoopRunSpecific + 0x0000017A (CoreFoundation + 0x0003701a)
# 11 0x98d91e8b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x00036e8b)
# 12 0x9a280f5a in _RunCurrentEventLoopInMode + 0x000000F2 (HIToolbox + 0x00057f5a)
# 13 0x9a280cc9 in _ReceiveNextEventCommon + 0x00000176 (HIToolbox + 0x00057cc9)
# 14 0x9a280b44 in _BlockUntilNextEventMatchingListInMode + 0x00000058 (HIToolbox + 0x00057b44)
# 15 0x941bf93a in __DPSNextEvent + 0x000002D4 (AppKit + 0x0016393a)
# 16 0x941bf16c in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000077 (AppKit + 0x0016316c)
# 17 0x941b55cc in -[NSApplication run] + 0x00000357 (AppKit + 0x001595cc)
# 18 0x941585f6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc5f6)
# 19 0x00074bde in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003bde)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xbff8e538 ecx: 0xbff8e4cc edx:0x958ca7d2
edi: 0x00000020 esi: 0x00000003 ebp: 0xbff8e508 esp:0xbff8e4cc
ss: 0x00000023 eip: 0x958ca7d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000206
Thread 1:
# 1 0x958cd9ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
# 2 0x996a97a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x958cd9ae
edi: 0x00000000 esi: 0x996a98a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x958cd9ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x958cd0ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x90665e79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x9064dd2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
X86 Thread State:
eax: 0x00100170 ebx: 0x90665cc7 ecx: 0xb0206f6c edx:0x958cd0ee
edi: 0xb0207000 esi: 0xb0207000 ebp: 0xb0206f88 esp:0xb0206f6c
ss: 0x00000023 eip: 0x958cd0ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x958ccc72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x906ed883 in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a0883)
# 3 0x02abec62 in _MerpCreateSession + 0x00000B3D (merp + 0x00003c62)
# 4 0x02abe330 in _MerpCreateSession + 0x0000020B (merp + 0x00003330)
# 5 0x02abe2bb in _MerpCreateSession + 0x00000196 (merp + 0x000032bb)
# 6 0x02abf856 in _MerpCreateSession + 0x00001731 (merp + 0x00004856)
# 7 0x906635b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 8 0x9064dd4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0288ae8 ecx: 0xb0288a7c edx:0x958ccc72
edi: 0x906ed9a6 esi: 0xb0288ae0 ebp: 0xb0288ac8 esp:0xb0288a7c
ss: 0x00000023 eip: 0x958ccc72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 4 crashed:
# 1 0x02abf6f2 in _MerpCreateSession + 0x000015CD (merp + 0x000046f2)
# 2 0x9064f8cb in __sigtramp + 0x0000002B (libsystem_c.dylib + 0x000028cb)
# 3 0xffffffff in ( + 0x00000000)
# 4 0x9351352e in _objc_exception_throw + 0x000000E6 (libobjc.A.dylib + 0x0001152e)
# 5 0x90a47bc4 in ____NSInitializePlatform_block_invoke_0 + 0x00000000 (Foundation + 0x00160bc4)
# 6 0x98e4e23c in ___CFDataHandleOutOfMemory + 0x0000007C (CoreFoundation + 0x000f323c)
# 7 0x98d72288 in ___CFDataGrow + 0x00000168 (CoreFoundation + 0x00017288)
# 8 0x98d96a65 in _CFDataSetLength + 0x000000D5 (CoreFoundation + 0x0003ba65)
# 9 0x0044174c in CSharablePtr<CHagakiGreetingCard>::Set(CHagakiGreetingCard*) + 0x0001BF8E (Microsoft Outlook + 0x003d074c)
# 10 0x003fce97 in + 0x00005447 (Microsoft Outlook + 0x0038be97)
# 11 0x003f5d83 in + 0x00007803 (Microsoft Outlook + 0x00384d83)
# 12 0x003e260a in + 0x0000F7AE (Microsoft Outlook + 0x0037160a)
# 13 0x003f87ac in + 0x00000D5C (Microsoft Outlook + 0x003877ac)
# 14 0x0044d86c in CSharablePtr<CHagakiGreetingCard>::Set(CHagakiGreetingCard*) + 0x000280AE (Microsoft Outlook + 0x003dc86c)
# 15 0x0034a7f6 in CNetConnectionCache<CPopConnection>::DisconnectAll(bool) + 0x00003806 (Microsoft Outlook + 0x002d97f6)
# 16 0x0027b91f in + 0x00001D45 (Microsoft Outlook + 0x0020a91f)
# 17 0x0027bcda in + 0x00002100 (Microsoft Outlook + 0x0020acda)
# 18 0x0027c981 in + 0x00002DA7 (Microsoft Outlook + 0x0020b981)
# 19 0x000ebbc3 in + 0x000006A2 (Microsoft Outlook + 0x0007abc3)
# 20 0x02ad8f52 in LThread::DoEntry(void*) + 0x0000001E (PowerPlantCore + 0x00005f52)
# 21 0x95462c4d in _CooperativeThread + 0x00000134 (CarbonCore + 0x000c0c4d)
# 22 0x906635b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 23 0x9064dd4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
X86 Thread State:
eax: 0x02abf6e8 ebx: 0x02abf5f5 ecx: 0xb038b83c edx:0x958ccea2
edi: 0x02ac9b88 esi: 0x00000007 ebp: 0xb038b8b8 esp:0xb038b870
ss: 0x00000023 eip: 0x02abf6f2 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010206
Thread 5:
# 1 0x958cc8e2 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x000148e2)
# 2 0x906ee0e0 in _pthread_cond_timedwait$UNIX2003 + 0x00000046 (libsystem_c.dylib + 0x000a10e0)
# 3 0x926a44b8 in WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 0x00000078 (JavaScriptCore + 0x000064b8)
# 4 0x928bbf63 in JSC::BlockAllocator::blockFreeingThreadMain() + 0x00000073 (JavaScriptCore + 0x0021df63)
# 5 0x926a243c in WTF::threadEntryPoint(void*) + 0x0000004C (JavaScriptCore + 0x0000443c)
# 6 0x928d18a0 in WTF::wtfThreadEntryPoint(void*) + 0x00000010 (JavaScriptCore + 0x002338a0)
# 7 0x906635b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 8 0x9064dd4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
X86 Thread State:
eax: 0x00000131 ebx: 0x00001200 ecx: 0xb0512e4c edx:0x958cc8e2
edi: 0x00001101 esi: 0x00000000 ebp: 0xb0512ed8 esp:0xb0512e4c
ss: 0x00000023 eip: 0x958cc8e2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
..................................................
There are 17 such Threads
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Operating System Information
Operating System: Mac OS X 10.8.4 (Build 12E55)
CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
gestaltSystemVersion err = 0, result = 0x1084
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Screen: 1920 x 1080, depth = 32, ltbr = -131, -1080, 0, 1789
Microsoft Application Information:
Error Reporting UUID: A9325CCC-0383-4B81-ACF5-2D7EE925A643
Time from launch: 0 hours, 0 minutes, 20 seconds
Total errors on this client: 29
Please Help!
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