My wife is having the same problem. We faxed her drivers lic showing she is 71 years old.

She called Outlook when received no response & still cannot sign in.

She called a tel number , was answered in India, they wanted to charge her $99.

She has not been able to get into her account for 3 days. It is so frustrating, she has some

business emails that need to be tended.

DOES ANYBODY HAVE ANY IDEAS?

*** Email address is removed for privacy ***